Privacy Policy
Who We Are
Leon Casino NZ (“we”, “us”, “our”) is operated by a licensed gaming operator that provides online casino and sports betting services to players in New Zealand through the website leon-casinonz.com.
We act as the data controller in respect of all personal information collected and processed in connection with your use of our website and services. We are committed to handling your personal data in accordance with the New Zealand Privacy Act 2020 and applicable international data protection standards.
This Privacy Policy applies to all users who access or use our services, including registered players, visitors to our website, and individuals who contact our support team.
Data We Collect
We collect several categories of personal information depending on how you interact with our services:
Full name, date of birth, email address, password (encrypted), country of residence, preferred currency, and marketing preferences provided when you create an account.
Government-issued photo ID (passport, driver’s licence), proof of address documents (utility bills, bank statements), and in some cases proof of payment method. Required by law for AML/CFT compliance.
Payment method details (card type, last four digits only — we never store full card numbers), transaction history, deposit and withdrawal records. Full card data is processed by our PCI-DSS compliant payment providers — we do not have access to complete card numbers.
Game history, bets placed, wins and losses, session duration, bonus usage, and wagering activity. Used for account management, responsible gambling monitoring, and regulatory compliance.
IP address, browser type and version, device type and operating system, screen resolution, referring URL, pages visited, time on site, and cookie data. Collected automatically via standard web technologies.
Records of your correspondence with our support team via live chat, email, and phone. Kept for quality assurance, dispute resolution, and regulatory purposes. Live chat sessions may be recorded and reviewed.
How We Use Your Data
We use your personal information for the following purposes:
Marketing: We will only send you promotional emails and offers if you have explicitly opted in during registration or updated your preferences. You can unsubscribe at any time via the link in any email or through Account → Notification Settings.
Legal Basis for Processing
We process your personal data under the following legal bases in accordance with applicable privacy law:
Processing required to fulfil our contract with you — operating your account, processing payments, providing games, and delivering customer support.
Processing required by law — anti-money laundering (AML), know-your-customer (KYC) verification, age verification, tax reporting, and regulatory compliance with our gaming licence.
Where you have explicitly consented — such as receiving marketing communications, promotional emails, and personalised offers. You can withdraw consent at any time.
Processing necessary for our legitimate business interests where these are not overridden by your rights — fraud prevention, security monitoring, responsible gambling detection, and platform improvement.
Sharing Your Data
We do not sell your personal data to third parties. We only share your information in the following circumstances:
Visa, Mastercard, Skrill, Neteller, and crypto networks receive the minimum data necessary to process your transactions. All are PCI-DSS certified and subject to strict data processing agreements.
Third-party KYC service providers who verify your identity documents on our behalf. These providers are contractually bound to use your data only for verification purposes and to maintain strict security standards.
Gaming regulators, financial intelligence units, and law enforcement agencies when required by our gaming licence, AML legislation, or valid legal order. We cannot decline legally mandated disclosures.
Pragmatic Play, NetEnt, Play’n GO and other providers may receive your player ID and session data to deliver games and calculate outcomes. They do not receive your identity or financial details.
We may share data with fraud prevention agencies and databases to detect and prevent money laundering, identity theft, and bonus abuse. This is a legal requirement of our operating licence.
In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity. You will be notified in advance and given the opportunity to delete your account if you do not wish your data to be transferred.
Cookies & Tracking Technologies
We use cookies and similar tracking technologies to operate our website effectively and improve your experience. Here is a breakdown of the cookie categories we use:
You can manage cookie preferences through your browser settings or our cookie consent tool. Disabling non-essential cookies will not affect your ability to use the casino, but may reduce personalisation features.
Data Retention
We retain your personal data only for as long as necessary for the purposes described in this policy, or as required by law:
Duration of account + 5 years
7 years (tax/AML requirement)
5 years after account closure
3 years after last contact
Deleted within 30 days
Minimum 7 years (legal requirement)
After the applicable retention period, data is securely deleted or anonymised. We cannot delete data that we are legally required to retain, even upon your request.
Data Security
We implement industry-leading security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction:
In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant supervisory authority within 72 hours of becoming aware of it, in accordance with our legal obligations.
Your Rights
Under the New Zealand Privacy Act 2020 and applicable data protection law, you have the following rights regarding your personal data:
Request a copy of all personal data we hold about you. We will respond within 20 working days. Your first request per year is free; subsequent requests may incur a reasonable fee.
Request correction of inaccurate or incomplete personal data. You can update most information directly in your account settings. Contact support for changes to verified identity documents.
Request deletion of your personal data. Note: We cannot delete data we are legally required to retain (e.g. transaction records for 7 years). Erasure is possible for non-legally-required data once your account is closed.
Object to processing of your data for direct marketing at any time. You can also object to processing based on legitimate interests, though we may be able to demonstrate compelling grounds to continue.
Request your personal data in a structured, machine-readable format (JSON or CSV). Applies to data you provided directly and processed by automated means based on your consent or a contract.
Request that we restrict processing of your data in certain circumstances — for example, while you contest the accuracy of data we hold about you.
To exercise any of these rights, email us at [email protected]. We will respond within 20 working days. You may also lodge a complaint with the New Zealand Privacy Commissioner at privacy.org.nz if you believe we have not handled your data correctly.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through any of the following channels:
Policy Updates: We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes via email or a prominent notice on our website at least 30 days before the changes take effect. Continued use of our services after that date constitutes acceptance of the updated policy.
We are committed to transparency, security, and giving you full control over your personal information. If something in this policy is unclear, please contact us.
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